Returns

We want our customers to be completely satisfied with their purchases from Gajiwala Saree. Therefore, we offer a 3-days return policy for any product that is unused and in its original packaging. If you wish to return a product, please send us an email at [email protected] within 3 days of receiving it.

Please note that returns will only be accepted through email and the refund will be issued to the same account name from which the payment was made, which is "Zirr".

Exchange Policy:

At our company, we have a customer-centric exchange policy designed to ensure the utmost satisfaction of our valued clients. We understand that sometimes products may not meet your expectations or, in rare cases, may arrive with defects. To facilitate a smooth exchange process, we have established the following guidelines:

1. Eligibility for Exchange:
Customers are eligible to exchange a product under the following conditions:
a. Product Defect: If the received product is found to be defective or not in working condition, we will promptly exchange it for a new, functioning one.
b. Change of Color Preference: In situations where customers have had a change of heart regarding the color of the product they initially ordered, we are happy to assist with a color change.

2. Video Proof Requirement:
Prior to initiating an exchange request, we kindly ask our customers to create a video that clearly demonstrates the issue (in the case of a defect) or the need for a color change. This video will serve as crucial evidence for the exchange request. Here's how this process works:

a. Defective Product: If you receive a product that is defective, please create a video showcasing the specific defect. This could include visual evidence of any physical damage, malfunctions, or issues that make the product unusable. This video is vital in helping us understand the problem and ensuring that you receive a replacement product that meets your expectations.

b. Color Change Request: If you wish to exchange a product solely due to a change in color preference, please provide a video that clearly illustrates the current condition of the product and its packaging. This video should show the product's unused and undamaged state. A detailed narration or note accompanying the video explaining the reason for the color change request is appreciated.

Our objective in requesting video proof is to expedite the exchange process, minimize misunderstandings, and ensure that you receive the right replacement product. Rest assured that the video evidence you provide will be handled with the utmost care and confidentiality, solely for the purpose of processing your exchange.

Once you have your video ready, please contact our customer support team at [email protected], who will guide you through the exchange procedure and facilitate a hassle-free experience for you. We appreciate your cooperation in adhering to these guidelines, as they help us maintain the highest quality of service for our customers.

We take pride in our commitment to delivering top-notch products and providing exceptional customer service. Our exchange policy is designed to uphold these standards while making the exchange process as efficient and transparent as possible. Your satisfaction is our priority, and we are here to assist you every step of the way. Thank you for choosing our products and trusting us with your exchange needs.

 

If you have any questions about our return or refund policies, please feel free to contact us at [email protected]. We are here to help you.

In what scenarios would you not accept any returns?

Kindly be informed that any product purchased from our ‘Sale’, Offers, or discounts will not be returned under the Returns Policy.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at [email protected]

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over Rs. 5000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.